………… describes the employees skill in serving the client

Related MCQs

• …………… describes the employees skill in serving the client
• is about employees skills in serving the client.
• Service cannot be stored. This describes the ……………. Characteristic of services
• An approach that encompasses a wide range of relationships, not just with customers, but also those that organizations develop with suppliers, regulators, government, competitors, employees, and others, is referred to as
• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• Successfulservice companies focus their attention on both their customer and their employees. They understand ……………, which links service firm profits with employee and customer satisfaction.
• ………….. is about motivating and training employees to serve customers well
• A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..
• Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of this gap is known as ____________.
• One of the advantages of requiring employees to wear uniforms is that it reduces the customers’ perception of_______.