One of the advantages of requiring employees to wear uniforms is that it reduces the customers’ perception of_______.

Related MCQs

• which of the following is not an advantage of requiring employees to wear uniforms?
• During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
• An approach that encompasses a wide range of relationships, not just with customers, but also those that organizations develop with suppliers, regulators, government, competitors, employees, and others, is referred to as
• ………….. is about motivating and training employees to serve customers well
• A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..
• A buyer’s perception of value is considered a trade-off between
• ……………. Is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.
• …………… is deference between customer expectations and perception.
• Perception of performance – expectation gives us
• A buyer’s perception of value is considered a trade-off between