Which pricing strategies encourage the customer to expand his/her dealings with the service provider?

Related MCQs

• When there is little or no personal contract between customer and service provider. This is classified as
• ………….. is the tool for simultaneously depicting the service process, the point of customer contract and the evidence of the service from the customer point of view
• ………………..is a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer’s point of
• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
• Successfulservice companies focus their attention on both their customer and their employees. They understand ……………, which links service firm profits with employee and customer satisfaction.
• Which of the following statements about the pricing of services (compared to the pricing of goods) is false?
• Which of the following statements about the pricing of services (compared to the pricing of goods) is false?
• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• At customer service interface, company intends to manage a relationship with a customer through
• ………….. is any direct interaction between a service provider and customers