The expression of dissatisfaction with a product either orally or written is

Related MCQs

• Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________
• Dr. RNS conducted a ______________ factorial design to examine the effects of music and room temperature on participant's memory. Participants were randomly assigned to study a list of nonsense words either listening or not listening to music in either a warm or cold room.
• The customer requirement to be reviewed i. Before supply of product ii. After supply of product iii. Before commitment of supply of product The correct order is
• Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.
• Special characteristic means i. Product characteristic which affect fit/ function / Regulation ii. Characteristic of product which are regulatory requirement iii. Characteristic in Specification The correct order is
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• In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.
• Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
• In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.
• In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.