McqMate
| Q. |
Which of the following is not a target of Total Quality Management |
| A. | customer satisfaction |
| B. | reducing manpower |
| C. | continuous cost reduction |
| D. | continuous operational improvement |
| Answer» B. reducing manpower | |
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Explanation: total quality management (tqm) describes a management approach to long-term success through customer satisfaction. so option b is correct. |
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