The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

Related MCQs

• Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.
• The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. Inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________.
• Primary responsibility for quality management in the project rests with the:
• Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:
• Customers are primarily concerned with ______________
• You are sampling items from a batch and plotting the results on a control chart. How will an increase in the number of items sample affect the value of the standard deviation used to set the control limit?
• Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.
• The process of determining that technical processes and procedures are being performed in conformance with scope requirements and quality plans is called quality:
• Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________.
• Lot tolerance percent defective (LTPD) is a level of lot quality specified by the ______________.