Total quality costs include:

Related MCQs

• The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.
• Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________
• In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.
• Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________
• A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
• Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
• The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. Inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________.
• During which century, the manufacturers began to include quality processes in quality practices?
• Factory A produces 100 pieces of wooden legs used in manufacturing tables in 1 hour. The factory in total works for 3 hours. The quality manager decided to check the quality of the output by measuring the length of the legs (in cms). He decides to collect three samples (one for each hour). The sample size for each sample is fixed at 5. The data collected is present in the following table: What is the mean and range of leg length in sample 1?
• Cost of quality is given by costs of