"Quality is defined by the customer" is

Related MCQs

• When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?
• Principles of division of work is applicable to a government office where there is a diary/dispatch clerk whose job is to receive and send mail, a data entry operator whose task is to input data on the computer. Division of work is also applicable to limited company where there are separate departments like productions, finance, research and development etc. Which quality of Principles of management is highlighted above?
• The degree of concentration of authority or its dispersal depend upon the situation and circumstances of each enterprise. Principles give enough discretion to manger to adjust according to situation. Which Quality of Principles of management is highlighted above?
• Principles of management do not provide readymade solution to any problem but in dealing with a situation of conflict between two departments, a manager may emphasize the primacy of the organisational goal. Which Quality of Principles of management is highlighted above?
• Employees deserve fair and just renumeration but what is just, and fair is determined by multiple factors. They include contribution of the employee, Paying capacity of the employer and prevailing wage rate for the occupation under consideration. Which quality of Principles of Management is highlighted above?
• Who presented the Concept of Quality?
• Which of the following is NOT a key element of the Total Quality Management approach?
• Total Quality Management (TQM) focuses on
• Which of the following is responsible for quality objective?
• While setting Quality objective, ________ to be considered.