Chapter:

40+ Recent Trends in Management Solved MCQs

in Principles of Management

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Computer Science Engineering (CSE) , Civil Engineering , Bachelor of Business Administration (BBA) , Bachelor of Tourism Studies (BTS) .

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1.	What is the full form of TQM?
A.	Total quality measurement
B.	Total quantity management
C.	Typical quality management
D.	Total quality management
Answer» D. Total quality management

2.	Which among the following is not a technique of TQM?
A.	Re-engineering
B.	Quality measurement
C.	Bench marking
D.	Empowerment
Answer» B. Quality measurement

3.	According to Kurt Lewin, which of the following is not a stage in the change process?
A.	Unfreezing
B.	Changing
C.	Refreezing
D.	Restraining
Answer» D. Restraining

4.	A company that decides to decentralize its sales procedures is managing what change category?
A.	Technology
B.	People
C.	Competitors
D.	Structure
Answer» D. Structure

5.	Which of the following statements is true
A.	In small quantities, stress is good
B.	Too much stress is harmful
C.	All stress is bad
D.	Only a & b are right
Answer» D. Only a & b are right

6.	Outsourcing is
A.	Exporting
B.	Importing
C.	A firm having someone else do part of what it previously did itself.
D.	Building a factory in another country to produce for that country’s market.
Answer» C. A firm having someone else do part of what it previously did itself.

7.	Offshoring is
A.	Substituting foreign for domestic labor.
B.	Subcontracting a part of production to another firm.
C.	Exporting
D.	Importing
Answer» A. Substituting foreign for domestic labor.

8.	Here, parties involved in the electronic transactions are from within a given business firm, hence, the name is ________.
A.	Intra-C Commerce
B.	Intra-D Commerce
C.	Intra-B Commerce
D.	Intra-A Commerce
Answer» C. Intra-B Commerce

9.	Both Sellers and buyers are business firms, under ___type of e-commere transaction.
A.	B2B Commerce
B.	C2B Commerce
C.	B2C Commerce
D.	C2C Commerce
Answer» A. B2B Commerce

10.	Which method is very popular for making online transactions?
A.	Credit Card
B.	All of these
C.	Net banking
D.	Debit Card
Answer» B. All of these

11.	____________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation.
A.	BPO
B.	E-Commerce
C.	Outsourcing
D.	E-Banking
Answer» C. Outsourcing

12.	Under what method payment is made at the time of physical delivery of goods.
A.	Cash on delivery
B.	Debit card payment
C.	Credit card payment
D.	Prepaid amount
Answer» A. Cash on delivery

13.	It is not an application of e-business.
A.	Contract R&D
B.	Online trading
C.	Online procurement
D.	Online bidding
Answer» A. Contract R&D

14.	The payment mechanism typical to e-business
A.	Credit and Debit Cards
B.	Cash on Delivery (CoD)
C.	Cheques
D.	e-Cash
Answer» A. Credit and Debit Cards

15.	e-commerce does not include
A.	A business?s interactions with its customers
B.	Interactions among the various departments within the business
C.	A business?s interactions with its suppliers
D.	Interactions among the geographically dispersed units of the business
Answer» B. Interactions among the various departments within the business

16.	___transactions have business firms at one end and its customers on the other end.
A.	C2B Commerce
B.	B2C Commerce
C.	B2B Commerce
D.	C2C Commerce
Answer» B. B2C Commerce

17.	India is the preferred destination for BPO because of ____________.
A.	Tax Free Zone for BPOs
B.	Cheap People
C.	Cheap Manpower
D.	Poor conditions
Answer» C. Cheap Manpower

18.	Out of e-commerce and e-business, which is a broader term?
A.	None of these
B.	both e-business and e-commerce are same thing
C.	e-commerce
D.	e-business
Answer» D. e-business

19.	A Call Centre handles
A.	Both customer facing and back-end business
B.	Both voice based and non-voice based business
C.	Only out-bound voice based business
D.	Only in bound voice based business
Answer» A. Both customer facing and back-end business

20.	Outsourcing
A.	Includes off shoring
B.	Restricts only to the contracting out of Information Technology Enabled Services (ITES)
C.	Restricts only to the contracting out of non-core business processes
D.	Includes contracting out of manufacturing and R&D as well as service processes both core and noncore but restricts only to domestic territory
Answer» A. Includes off shoring

21.	______________ is not a process tools for TQM systems.
A.	Process flow analysis
B.	Histograms
C.	Plier
D.	Control charts
Answer» C. Plier

22.	The process mapping is a ______ diagram.
A.	Data flow
B.	Work flow
C.	Circular
D.	Audit
Answer» B. Work flow

23.	Total Quality Management (TQM) focuses on
A.	Employee
B.	Customer
C.	Both a and b
D.	None of the above
Answer» C. Both a and b

24.	Which of the following is responsible for quality objective?
A.	Top level Management
B.	Middle level Management
C.	Frontline Management
D.	All of the above
Answer» A. Top level Management

25.	The following is (are) the machine down time.
A.	Waste
B.	No material
C.	Breakdown
D.	All of the above
Answer» D. All of the above

40+ Recent Trends in Management Solved MCQs

What is the full form of TQM?

Which among the following is not a technique of TQM?

According to Kurt Lewin, which of the following is not a stage in the change process?

A company that decides to decentralize its sales procedures is managing what change category?

Which of the following statements is true

Outsourcing is

Offshoring is

Here, parties involved in the electronic transactions are from within a given business firm, hence, the name is ________.

Both Sellers and buyers are business firms, under ___type of e-commere transaction.

Which method is very popular for making online transactions?

____________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation.

Under what method payment is made at the time of physical delivery of goods.

It is not an application of e-business.

The payment mechanism typical to e-business

e-commerce does not include

___transactions have business firms at one end and its customers on the other end.

India is the preferred destination for BPO because of ____________.

Out of e-commerce and e-business, which is a broader term?

A Call Centre handles

Outsourcing

______________ is not a process tools for TQM systems.

The process mapping is a ______ diagram.

Total Quality Management (TQM) focuses on

Which of the following is responsible for quality objective?

The following is (are) the machine down time.

TQM & ISO both focuses on

While setting Quality objective, ________ to be considered.

_______ helps organization reduce employee turnover and absenteeism.

While setting Quality objective, ________ to be considered.

Customers are primarily concerned with ______________.

"Quality is defined by the customer" is

What is quality assurance?

Which quality management program is related to the maintenance of plants and equipments?

The aim of Just-In-Time manufacturing principle is to eliminate

All of the following costs are likely to decrease as a result of better quality except ______________.

Which of the following ratio is to “estimate the value added by given knowledge assets regardless of where they are located”?

Knowledge stored in the form of manuals and formalized policies of the company indicates which of the following characteristics of the knowledge?

What is the average life expectancy of most of the firms?

People knowledge includes which of the following?

Grouping ideas or details that are stored and recalled together as a unit is an example of which of the following?

Which of the following knowledge can be articulated, codified, and stored in certain media?

The normative intervention specifies a particular way to manage an organization is known as __________.

Which of the following year James Watt invented the steam engine in industrial age?

Economy driven by information and communication technologies and knowledge workers prevails during__________.

Stress management is about learning

Which of the following statements is true about stress management?

___________ creates a feeling of fear and threat amongst individuals and employees.

____________ is an inevitable factor for achieving economic growth.

27.	While setting Quality objective, ________ to be considered.
A.	Material Quality
B.	Customer need
C.	Market demand
D.	All of the above
Answer» B. Customer need

28.	_______ helps organization reduce employee turnover and absenteeism.
A.	Job design
B.	Training & development
C.	Wage revision
D.	All of the above
Answer» B. Training & development

29.	While setting Quality objective, ________ to be considered.
A.	Customer need
B.	Organizational need
C.	Supplier need
D.	Worker need
Answer» A. Customer need

30.	Customers are primarily concerned with ______________.
A.	Communication, courtesy, and credibility of the sales person
B.	Competence, courtesy, and security of the sales person
C.	Competence, responsiveness, and reliability of the sales person
D.	Communication, responsiveness, and cleverness of the sales person
Answer» A. Communication, courtesy, and credibility of the sales person

31.	"Quality is defined by the customer" is
A.	An unrealistic definition of quality
B.	A user-based definition of quality
C.	A manufacturing-based definition of quality
D.	A product-based definition of quality
Answer» B. A user-based definition of quality

32.	What is quality assurance?
A.	Quality assurance deals with activities which prove that products and services meet the required quality standard
B.	Quality assurance deals with activities which aim at customers satisfaction
C.	Quality assurance deals with controlling the quality of products by inspection
D.	All of the above
Answer» A. Quality assurance deals with activities which prove that products and services meet the required quality standard

33.	Which quality management program is related to the maintenance of plants and equipments?
A.	Environmental management systems
B.	Fault tree analysis
C.	Failure mode effect analysis
D.	Total productive maintenance
Answer» D. Total productive maintenance

34.	The aim of Just-In-Time manufacturing principle is to eliminate
A.	time wastage
B.	labour wastage
C.	cost of excessive inventory
D.	All of the above
Answer» D. All of the above

35.	All of the following costs are likely to decrease as a result of better quality except ______________.
A.	customer dissatisfaction costs
B.	Inspection costs
C.	Maintenance costs
D.	Warranty and service costs
Answer» C. Maintenance costs

36.	Which of the following ratio is to “estimate the value added by given knowledge assets regardless of where they are located”?
A.	Return-on-equity
B.	Return on investment
C.	Return-on-knowledge
D.	None of the given options
Answer» C. Return-on-knowledge