McqMate
Chapters
| 1. |
What is the full form of TQM? |
| A. | Total quality measurement |
| B. | Total quantity management |
| C. | Typical quality management |
| D. | Total quality management |
| Answer» D. Total quality management | |
| 2. |
Which among the following is not a technique of TQM? |
| A. | Re-engineering |
| B. | Quality measurement |
| C. | Bench marking |
| D. | Empowerment |
| Answer» B. Quality measurement | |
| 3. |
According to Kurt Lewin, which of the following is not a stage in the change process? |
| A. | Unfreezing |
| B. | Changing |
| C. | Refreezing |
| D. | Restraining |
| Answer» D. Restraining | |
| 4. |
A company that decides to decentralize its sales procedures is managing what change category? |
| A. | Technology |
| B. | People |
| C. | Competitors |
| D. | Structure |
| Answer» D. Structure | |
| 5. |
Which of the following statements is true |
| A. | In small quantities, stress is good |
| B. | Too much stress is harmful |
| C. | All stress is bad |
| D. | Only a & b are right |
| Answer» D. Only a & b are right | |
| 6. |
Outsourcing is |
| A. | Exporting |
| B. | Importing |
| C. | A firm having someone else do part of what it previously did itself. |
| D. | Building a factory in another country to produce for that country’s market. |
| Answer» C. A firm having someone else do part of what it previously did itself. | |
| 7. |
Offshoring is |
| A. | Substituting foreign for domestic labor. |
| B. | Subcontracting a part of production to another firm. |
| C. | Exporting |
| D. | Importing |
| Answer» A. Substituting foreign for domestic labor. | |
| 8. |
Here, parties involved in the electronic transactions are from within a given business firm, hence, the name is ________. |
| A. | Intra-C Commerce |
| B. | Intra-D Commerce |
| C. | Intra-B Commerce |
| D. | Intra-A Commerce |
| Answer» C. Intra-B Commerce | |
| 9. |
Both Sellers and buyers are business firms, under ___type of e-commere transaction. |
| A. | B2B Commerce |
| B. | C2B Commerce |
| C. | B2C Commerce |
| D. | C2C Commerce |
| Answer» A. B2B Commerce | |
| 10. |
Which method is very popular for making online transactions? |
| A. | Credit Card |
| B. | All of these |
| C. | Net banking |
| D. | Debit Card |
| Answer» B. All of these | |
| 11. |
____________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation. |
| A. | BPO |
| B. | E-Commerce |
| C. | Outsourcing |
| D. | E-Banking |
| Answer» C. Outsourcing | |
| 12. |
Under what method payment is made at the time of physical delivery of goods. |
| A. | Cash on delivery |
| B. | Debit card payment |
| C. | Credit card payment |
| D. | Prepaid amount |
| Answer» A. Cash on delivery | |
| 13. |
It is not an application of e-business. |
| A. | Contract R&D |
| B. | Online trading |
| C. | Online procurement |
| D. | Online bidding |
| Answer» A. Contract R&D | |
| 14. |
The payment mechanism typical to e-business |
| A. | Credit and Debit Cards |
| B. | Cash on Delivery (CoD) |
| C. | Cheques |
| D. | e-Cash |
| Answer» A. Credit and Debit Cards | |
| 15. |
e-commerce does not include |
| A. | A business?s interactions with its customers |
| B. | Interactions among the various departments within the business |
| C. | A business?s interactions with its suppliers |
| D. | Interactions among the geographically dispersed units of the business |
| Answer» B. Interactions among the various departments within the business | |
| 16. |
___transactions have business firms at one end and its customers on the other end. |
| A. | C2B Commerce |
| B. | B2C Commerce |
| C. | B2B Commerce |
| D. | C2C Commerce |
| Answer» B. B2C Commerce | |
| 17. |
India is the preferred destination for BPO because of ____________. |
| A. | Tax Free Zone for BPOs |
| B. | Cheap People |
| C. | Cheap Manpower |
| D. | Poor conditions |
| Answer» C. Cheap Manpower | |
| 18. |
Out of e-commerce and e-business, which is a broader term? |
| A. | None of these |
| B. | both e-business and e-commerce are same thing |
| C. | e-commerce |
| D. | e-business |
| Answer» D. e-business | |
| 19. |
A Call Centre handles |
| A. | Both customer facing and back-end business |
| B. | Both voice based and non-voice based business |
| C. | Only out-bound voice based business |
| D. | Only in bound voice based business |
| Answer» A. Both customer facing and back-end business | |
| 20. |
Outsourcing |
| A. | Includes off shoring |
| B. | Restricts only to the contracting out of Information Technology Enabled Services (ITES) |
| C. | Restricts only to the contracting out of non-core business processes |
| D. | Includes contracting out of manufacturing and R&D as well as service processes both core and noncore but restricts only to domestic territory |
| Answer» A. Includes off shoring | |
| 21. |
______________ is not a process tools for TQM systems. |
| A. | Process flow analysis |
| B. | Histograms |
| C. | Plier |
| D. | Control charts |
| Answer» C. Plier | |
| 22. |
The process mapping is a ______ diagram. |
| A. | Data flow |
| B. | Work flow |
| C. | Circular |
| D. | Audit |
| Answer» B. Work flow | |
| 23. |
Total Quality Management (TQM) focuses on |
| A. | Employee |
| B. | Customer |
| C. | Both a and b |
| D. | None of the above |
| Answer» C. Both a and b | |
| 24. |
Which of the following is responsible for quality objective? |
| A. | Top level Management |
| B. | Middle level Management |
| C. | Frontline Management |
| D. | All of the above |
| Answer» A. Top level Management | |
| 25. |
The following is (are) the machine down time. |
| A. | Waste |
| B. | No material |
| C. | Breakdown |
| D. | All of the above |
| Answer» D. All of the above | |
| 26. |
TQM & ISO both focuses on |
| A. | Customer |
| B. | Employee |
| C. | Supplier |
| D. | All of the above |
| Answer» A. Customer | |
| 27. |
While setting Quality objective, ________ to be considered. |
| A. | Material Quality |
| B. | Customer need |
| C. | Market demand |
| D. | All of the above |
| Answer» B. Customer need | |
| 28. |
_______ helps organization reduce employee turnover and absenteeism. |
| A. | Job design |
| B. | Training & development |
| C. | Wage revision |
| D. | All of the above |
| Answer» B. Training & development | |
| 29. |
While setting Quality objective, ________ to be considered. |
| A. | Customer need |
| B. | Organizational need |
| C. | Supplier need |
| D. | Worker need |
| Answer» A. Customer need | |
| 30. |
Customers are primarily concerned with ______________. |
| A. | Communication, courtesy, and credibility of the sales person |
| B. | Competence, courtesy, and security of the sales person |
| C. | Competence, responsiveness, and reliability of the sales person |
| D. | Communication, responsiveness, and cleverness of the sales person |
| Answer» A. Communication, courtesy, and credibility of the sales person | |
| 31. |
"Quality is defined by the customer" is |
| A. | An unrealistic definition of quality |
| B. | A user-based definition of quality |
| C. | A manufacturing-based definition of quality |
| D. | A product-based definition of quality |
| Answer» B. A user-based definition of quality | |
| 32. |
What is quality assurance? |
| A. | Quality assurance deals with activities which prove that products and services meet the required quality standard |
| B. | Quality assurance deals with activities which aim at customers satisfaction |
| C. | Quality assurance deals with controlling the quality of products by inspection |
| D. | All of the above |
| Answer» A. Quality assurance deals with activities which prove that products and services meet the required quality standard | |
| 33. |
Which quality management program is related to the maintenance of plants and equipments? |
| A. | Environmental management systems |
| B. | Fault tree analysis |
| C. | Failure mode effect analysis |
| D. | Total productive maintenance |
| Answer» D. Total productive maintenance | |
| 34. |
The aim of Just-In-Time manufacturing principle is to eliminate |
| A. | time wastage |
| B. | labour wastage |
| C. | cost of excessive inventory |
| D. | All of the above |
| Answer» D. All of the above | |
| 35. |
All of the following costs are likely to decrease as a result of better quality except ______________. |
| A. | customer dissatisfaction costs |
| B. | Inspection costs |
| C. | Maintenance costs |
| D. | Warranty and service costs |
| Answer» C. Maintenance costs | |
| 36. |
Which of the following ratio is to “estimate the value added by given knowledge assets regardless of where they are located”? |
| A. | Return-on-equity |
| B. | Return on investment |
| C. | Return-on-knowledge |
| D. | None of the given options |
| Answer» C. Return-on-knowledge | |
| 37. |
Knowledge stored in the form of manuals and formalized policies of the company indicates which of the following characteristics of the knowledge? |
| A. | Expandable |
| B. | Compressible |
| C. | Diffusible |
| D. | Shareable |
| Answer» A. Expandable | |
| 38. |
What is the average life expectancy of most of the firms? |
| A. | Twenty years |
| B. | Fifteen years |
| C. | Thirty years |
| D. | None of the given |
| Answer» A. Twenty years | |
| 39. |
People knowledge includes which of the following? |
| A. | Insights |
| B. | Intuitions |
| C. | Relational information |
| D. | All of the above |
| Answer» D. All of the above | |
| 40. |
Grouping ideas or details that are stored and recalled together as a unit is an example of which of the following? |
| A. | Inferencing |
| B. | Compilation |
| C. | Chunking |
| D. | Expertise |
| Answer» C. Chunking | |
| 41. |
Which of the following knowledge can be articulated, codified, and stored in certain media? |
| A. | Explicit knowledge |
| B. | Tacit knowledge |
| C. | Procedural knowledge |
| D. | Declarative knowledge |
| Answer» A. Explicit knowledge | |
| 42. |
The normative intervention specifies a particular way to manage an organization is known as __________. |
| A. | Inter-group relations |
| B. | Large group |
| C. | Small group |
| D. | Grid organization development |
| Answer» D. Grid organization development | |
| 43. |
Which of the following year James Watt invented the steam engine in industrial age? |
| A. | 1762 |
| B. | 1763 |
| C. | 1764 |
| D. | 1765 |
| Answer» B. 1763 | |
| 44. |
Economy driven by information and communication technologies and knowledge workers prevails during__________. |
| A. | First economic wave |
| B. | Second economic wave |
| C. | Third economic wave |
| D. | None of the given options |
| Answer» C. Third economic wave | |
| 45. |
Stress management is about learning |
| A. | How to avoid the pressures of life |
| B. | How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life |
| C. | Both ‘a’ & ‘b’ are true |
| D. | None of the above |
| Answer» B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life | |
| 46. |
Which of the following statements is true about stress management? |
| A. | Stress management is learning about the connection between mind and body |
| B. | Stress management helps us control our health in a positive sense |
| C. | Stress management teaches us to avoid all kinds of stress |
| D. | Only ‘a’ & ‘b’ are right |
| Answer» D. Only ‘a’ & ‘b’ are right | |
| 47. |
___________ creates a feeling of fear and threat amongst individuals and employees. |
| A. | Crisis |
| B. | Stress |
| C. | Disaster |
| D. | None of these |
| Answer» A. Crisis | |
| 48. |
____________ is an inevitable factor for achieving economic growth. |
| A. | Stress |
| B. | TQM |
| C. | Change |
| D. | None of these |
| Answer» C. Change | |
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