Q.

What is the purpose of a 'mystery shopper'?

A. A person who pretends to be a manager to test the service process.
B. A person pretends to be a real customer to test the service encountered.
C. A person who pretends to be an employee to test service process.
D. A person who works for a competitor and pretends to be a customer to test the service encountered.
Answer» B. A person pretends to be a real customer to test the service encountered.
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