______ are attributes that a customer might find difficult to evaluate even after production or consumption.

Related MCQs

• Which of the following attributes of services make it difficult for a service provider to evaluate them when compared to goods?
• _______ are attributes that can be discerned only after purchase or during consumption
• Which of the following is difficult to evaluate?
• Part of the problem when transforming from full-service to self-service is that the new proceduresthemselves are flawed and/or difficult to understand. Of the guidelines presented below, which wouldminimize this type of problem from occurring? This is consistent with which of the following guidelines for increasing customer participation:
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• ____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer’s point of view.
• Efforts to transform customers into partial employees should not be interpreted as the firm’sway of distancing itself from the customer. This is consistent with which of the followingguidelines for increasing customer participation:
• A customer comes to a restaurant and demands a table facing the street which is alreadyoccupied for the evening. The Floor Manager’s ability to deal with the customer is anexample of the restaurant’s ability in:
• Which linkage within The Service Triangle reflects the ease with which a customer uses a bank's ATM?
• Which of the following scenarios is likely to lead to the highest levels of customer dissatisfaction?