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Q. |
Efforts to transform customers into partial employees should not be interpreted as the firm’sway of distancing itself from the customer. This is consistent with which of the followingguidelines for increasing customer participation: |
A. | Develop customer trust |
B. | Promote the benefits and stimulate trial |
C. | Understand customer habits |
D. | Pretest new procedures |
Answer» A. Develop customer trust |
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