Early adopters, of which opinion leaders are large comprised, tend to be:

Related MCQs

• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• Amenities, support facilities and services, tend to be operated by what type of enterprises?
• The new product pricing strategy through which the companies set lower prices of services to gain large market share is classified as
• The kind of reduction made to those buyers who buy large volumes of products is classified as
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• KFC which has its only outlet at Bangalore in the country is all set to open its retail outlets in Delhi and Hyderabad. Which stage of the PLC is it in?
• Part of the problem when transforming from full-service to self-service is that the new proceduresthemselves are flawed and/or difficult to understand. Of the guidelines presented below, which wouldminimize this type of problem from occurring? This is consistent with which of the following guidelines for increasing customer participation:
• Which of the following sets of terms best describes a service?
• Which of the following fields would be least likely to be described as intangible-dominant?