Amenities, support facilities and services, tend to be operated by what type of enterprises?

Related MCQs

• The appearance of the production facilities and the interpersonal skills of actual service providers are critical in __________ services.
• Services are typically produced and consumed simultaneously. This is an example of the________characteristic of services.
• A problem encountered by service companies that change high-contact services into lowcontact services is that the
• Services cannot be stored. This describes the ___________characteristic of services.
• Compared with low-contact services, customers of high-contact services are more likely to judgeservice quality on the basis of:
• Early adopters, of which opinion leaders are large comprised, tend to be:
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
• Services can be meaningfully analysed by using a five-category classification scheme including type of market, degree of labour-intensiveness, degree of customer contact, skill of service provider, and
• The technological environment affects a company and its products and services. Information technology is capable of providing service outcomes which are: