Importance should be given to the servicescape and equipment in the “service factory” as (choose the statement which is false)

Related MCQs

• Customers should be retained by a service business because retained customers (Choose the false statement)
• Servicescape refers to:
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• Which of the following should not be done with service customers when they are aggrieved with a service failure?
• The consumer management areas of particular importance to service marketers are:
• Tell whether this statement is right or wrong: Service is somewhat like a rental. The statement is
• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• Part of the problem when transforming from full-service to self-service is that the new proceduresthemselves are flawed and/or difficult to understand. Of the guidelines presented below, which wouldminimize this type of problem from occurring? This is consistent with which of the following guidelines for increasing customer participation: