Which of the following factors does not influence service delivery?

Related MCQs

• Which of the following factors does not influence adequate service?
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• In the event of a mistake in service delivery, the organization’s priority should
• Which of the following should not be done with service customers when they are aggrieved with a service failure?
• A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories?
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?