Degree to which manufactured units are identical and meet specification given by customersis classified as

Related MCQs

• Services can be meaningfully analysed by using a five-category classification scheme including type of market, degree of labour-intensiveness, degree of customer contact, skill of service provider, and
• When a firm’s service quality specification does not match with customer expectations the gap between the two is known as ______.
• The pricing strategy in which company divides location into different sectors and charge same price for each sector is classified as
• Services such as accounting, engineering, research and management consulting provided byfirms traditionally classified as _________.
• The new product pricing strategy through which the companies set lower prices of services to gain large market share is classified as
• The pricing strategy in which prices are set lower to actual price to trigger short term sales is classified as
• The kind of reduction made to those buyers who buy large volumes of products is classified as
• Importance should be given to the servicescape and equipment in the “service factory” as (choose the statement which is false)
• Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..
• Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called