__________describes the employees skills in serving the client.

Related MCQs

• Services can not be stored. This describes the ___________characteristic of services. a.
• A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..
• Successful service companies focus their attention on both their customers and their employees. They understand ___________________, which links service firm profits with employee and customer satisfaction.
• If a firm is practicing ____________________, the firm is training and effectively motivating its customer-contact employees and all of the supporting service people to work as a team to provide customer satisfaction.
• Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of this gap is known as ____________.