Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of this gap is known as ____________.

Related MCQs

• A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..
• Successful service companies focus their attention on both their customers and their employees. They understand ___________________, which links service firm profits with employee and customer satisfaction.
• If a firm is practicing ____________________, the firm is training and effectively motivating its customer-contact employees and all of the supporting service people to work as a team to provide customer satisfaction.
• __________describes the employees skills in serving the client.
• Which bank is known as bankers bank in India ?
• Standardized and customized flow of activities , simple and complex number of steps and customer involvement by which a service is delivered is called –
• _ _________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.
• All human actors who play a part in service delivery and thus influence the buyers perceptions : namely , the firms personnel,, the customer and other customers in the service environment.
• A corporation in the U.S. estimates and pays it taxes __________.
• Discuss the social purpose and organization of health care insurance. Moral hazard by insurance companies can result in: