__________cost refers to the product’s purchase cost plus the discounted cost of maintenance and repair less the discounted salvage value

Related MCQs

• 'Reinsurance' refers to the practice by insurance companies of:
• SSTS refers to __________
• A buyer’s perception of value is considered a trade-off between
• The primary cost of producing a service is
• Outsourcing on the American continents is supported by ________, in that there are provision with reference to workers from low-labor cost countries.
• Standardized and customized flow of activities , simple and complex number of steps and customer involvement by which a service is delivered is called –
• _ _________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.
• Successful service companies focus their attention on both their customers and their employees. They understand ___________________, which links service firm profits with employee and customer satisfaction.
• If a firm is practicing ____________________, the firm is training and effectively motivating its customer-contact employees and all of the supporting service people to work as a team to provide customer satisfaction.
• All human actors who play a part in service delivery and thus influence the buyers perceptions : namely , the firms personnel,, the customer and other customers in the service environment.