A buyers perception of value is considered a trade-off between

Related MCQs

• A buyer’s perception of value is considered a trade-off between
• A buyer’s perception of value is considered a trade-off between
• …………… is deference between customer expectations and perception.
• …………… are those qualities that buyers evaluate before purchase
• ……………. Is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.
• Perception of performance – expectation gives us
• One of the advantages of requiring employees to wear uniforms is that it reduces the customers’ perception of_______.
• The difference between desired service and the level of service considered adequate is known as
• “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”
• Which of the following would not be considered a tangible clue?