Perception of performance – expectation gives us

Related MCQs

• A buyer’s perception of value is considered a trade-off between
• ……………. Is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.
• …………… is deference between customer expectations and perception.
• A buyer’s perception of value is considered a trade-off between
• A buyers perception of value is considered a trade-off between
• One of the advantages of requiring employees to wear uniforms is that it reduces the customers’ perception of_______.
• In order to improve the process and performance of the company towards the customers, they should try to
• .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
• The __________ dimension is an assessment of the firm’s consistency and dependability in service performance