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Q. |
What is the role of "Ombudsman" in a bank? |
A. | To provide quality and speedy redressal of grievances of customers. |
B. | To provide suggestions for innovative schemes in the banks. |
C. | To inspect the internal working of the branches. |
D. | To monitor the poverty alleviation programmes under-taken by or implemented by the bank. |
Answer» A. To provide quality and speedy redressal of grievances of customers. | |
Explanation: The Banking Ombudsman Scheme enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by banks. The Banking Ombudsman Scheme was introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995. |
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