The process by which companies creates value for customers and build strong customer relationships in order to capture value from customers in return is known as

Related MCQs

• Which one of the following is a key to build lasting relationships with consumers?
• When the procedure for manufacturing a product is according to a specific customer order it is known as
• _______________ is the management of systems that creates goods and services.
• _______________ is responsible for assessing customer wants and needs.
• Which assets yield a return over a period of time in future
• The characteristics of a product or service that bear on its ability to satisfy stated or implied customer needs
• The physical operation of handling a manufacturing order to a machine operator is known as
• The process of forecasting, developing and controlling by which a firm ensures it has the right number of people at the right place and time is
• Providing working conditions that employees believe are necessary in order to maintain their commitment to the organization is
• ___________means critical investigation in order to acquire new knowledge