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| Q. |
Which of the following purposes of an oral presentation is specific in nature? |
| A. | "this presentation will cover interpersonal skills, telephone etiquette, and up selling." |
| B. | "this presentation will show that some departments are not providing high levels of customer service." |
| C. | "this presentation will cover customer service." |
| D. | "this presentation will explain why customers are so important to the success of the company." |
| Answer» A. "this presentation will cover interpersonal skills, telephone etiquette, and up selling." | |
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