The companies that targets market very narrowly is called

Related MCQs

• Results in the practice of too narrowly defining one’s business
• Successfulservice companies focus their attention on both their customer and their employees. They understand ……………, which links service firm profits with employee and customer satisfaction.
• During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up
• ………….. is the process of evaluating each market segment’s attractiveness and selecting one more segment to enter
• __________ is a firm view toward planning its operations according to market needs
• Services that do not meet customer expectations are called
• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
• Added features to an offering are called …………… service features?
• The service a customer expects are called …………… service package?
• Services that do not meet customer expectations are called: