__________ is a firm view toward planning its operations according to market needs

Related MCQs

• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• Focusing the firms marketing efforts toward the existing customer base is called
• ……………. Is defined as the caring, individualized attention that the firm provides its customers
• …………..is defined a the caring, individualized attention that the firm provides its customers.
• The unique service characteristic that reflects the interconnection between the service firm and its customer is called
• The plan for differentiating the firm from its competitors in consumers eyes is referred to as the firms
• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• ………….. is the tool for simultaneously depicting the service process, the point of customer contract and the evidence of the service from the customer point of view
• If the customers view service as                   they care more about price than provider.