Service firms can increase quality control by

Related MCQs

• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………
• As per service quality model, the willingness to assist customer and offer prompt service is ……………
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• Service firms often find themselves in a three-cornered fight between
• Word-of-Mouth communication networks are particularly important for service firms because
• Which of the following is not a component of service firms physical evidence?
• According to parasuraman, Zeithml and Berry, the most important determinate of service quality
• The service-quality model identifies………….. gaps that result in unsuccessful delivery.
• The service-quality model