Q.

The contributions of quality Guru Philip Crosby in TQM

A. pdca cycle
B. quality trilogy
C. pdsa
D. concept of zero defects
Answer» D. concept of zero defects
Explanation: philip crosby’s contributions are
1. four absolutes of quality
2. 14 steps to quality management
3. crosby’s quality vaccine
4. concept of zero defects so option d is correct
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