Q.

In TQM , the contributions of quality Guru Joseph M Juran

A. internal customer
B. cost of quality
C. breakthrough concept
D. all the above
Answer» D. all the above
Explanation: juran’s contributions are
1. internal customer
2. cost of quality
3. quality trilogy
4. fitness of use
5. juran’s 10 steps for quality improvement
6. breakthrough concept so option d is correct
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