Tools used for collecting customer complaints

Related MCQs

• Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
• Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________.
• Tools and techniques used during the Quality Planning process include:
• ______________ is not a process tools for TQM systems
• From the project manager's perspective, quality management is ______________ limited to assessing the attributes of the tools provided to do the work.
• Some organizations emphasizes the use of quality tools but failed to do which of the following?
• Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.
• The Teboul’s customer satisfaction model depends on
• Customer perception on quality contains
• In TQM, the customer need can be understandable by which model