McqMate
| Q. |
In TQM, the customer need can be understandable by which model |
| A. | taguchi model |
| B. | kano model |
| C. | deming model |
| D. | kaizen model |
| Answer» B. kano model | |
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Explanation: kano proposed a model to understand the customer need. whereas others contributions are not with respect to customer need. so option b is correct |
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