McqMate
Q. |
In TQM, the customer need can be understandable by which model |
A. | taguchi model |
B. | kano model |
C. | deming model |
D. | kaizen model |
Answer» B. kano model | |
Explanation: kano proposed a model to understand the customer need. whereas others contributions are not with respect to customer need. so option b is correct |
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