Dimensions of Service quality contains

Related MCQs

• Dimensions of quality contains
• Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________
• A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
• Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
• The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?
• Suppose box A contains 4 red and 5 blue coins and box B contains 6 red and 3 blue coins. A coin is chosen at random from the box A and placed in box B. Finally, a coin is chosen at random from among those now in box B. What is the probability a blue coin was transferred from box A to box B given that the coin chosen from box B is red?
• In components of CoQ, Cost of good quality contains
• In components of CoQ, Cost of poor quality contains
• Customer perception on quality contains
• American quality guru who took the message of quality to Japan