The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

Related MCQs

• Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
• As one of its goal the project organization has quality to specified performance measures. When compared with the functional organization, the project organization ______________.
• Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________
• Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
• A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
• The primary components of quality management are quality ______________.
• A fundamental tenet of modern quality management holds that quality is most likely to be achieved:
• The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.
• Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?
• ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.