What are the five principle dimensions to judge service quality?

Related MCQs

• Which of the following is not one of the five dimensions that is measured by the SERVQUAL scale?
• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………
• As per service quality model, the willingness to assist customer and offer prompt service is ……………
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• According to parasuraman, Zeithml and Berry, the most important determinate of service quality
• The service-quality model identifies………….. gaps that result in unsuccessful delivery.
• Service firms can increase quality control by
• The service-quality model
• As per service-quality model, the