Quality circle was born in the year_____.

Related MCQs

• Perceived Service Quality concept includes which of the following?
• Quality Gaps include:
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• ______ dimension of service quality refers to the employees’ knowledge and courtesy and their ability to inspire trust and confidence.
• When a firm’s service quality specification does not match with customer expectations the gap between the two is known as ______.
• In the absence of a physical product, service providers need to consider the use of______________ that enable customers to make a judgment on the service quality.
• Human resource policies aimed at delivering superior service quality has the following steps:
• The __________ concept holds that consumers will favor those products that offer the most quality, performance, or innovative features.
• Compared with low-contact services, customers of high-contact services are more likely to judgeservice quality on the basis of:
• In the absence of a physical product, service providers need to consider the use of ______ that enable customers to make a judgment on the service quality.