180+ Emerging Trends in Management Solved MCQs


Which of the following is not a typical supply chain member?

A. reseller
B. wholesaler
C. retailer's creditor
D. producer
Answer» D. producer

When suppliers, distributors, and customers partner with each other to improve performance of the entire system, they are participating in a…………..

A. supply and demand chain
B. supply chain
C. channel of distribution
D. value delivery network
Answer» D. value delivery network

A company's channel decisions directly affect every …………

A. competitor's actions
B. marketing decision
C. channel member
D. employee in the channel
Answer» B. marketing decision

From the economic system’spoint of view ,the role of marketing intermediaries is to transform the assortment of products made by producers in to the assortment of products wanted by…………….

A. consumers
B. distributors.
C. marketers
D. manufacturers
Answer» A. consumers

Intermediaries play an important role in matching .

A. supply and demand
B. product to region
C. information and promotion
D. manufacturer to product
Answer» A. supply and demand

Which of the following is not a key function that intermediaries play in completing transactions?

A. negotiation
B. information
C. negotiation
D. financing
Answer» D. financing

In marketing terms, we say that the number of intermediary levels indicates the …………of a channel.

A. complexity
B. length
C. involvement
D. width
Answer» B. length

An advantage of a channel of distribution over selling direct to consumers is that each channel member plays a ………….in the channel.

A. disciplinary role
B. decisional role
C. specialized role
D. time –saving part
Answer» C. specialized role

Historically, conventional channels have lacked the leadership to……….

A. assign channel member roles and attain efficiency
B. attain efficiency and assign member roles
C. set standard pricing and promotions
D. assign member roles and manage conflict
Answer» D. assign member roles and manage conflict

A Channel consisting of one or more independent producers, wholesalers or retailers that are seeking to maximize their own profits even at the expense of profits for the channel as a whole is a……………

A. vertical distribution structure
B. vertical marketing system
C. conventional distribution channel
D. independent channel allocation
Answer» C. conventional distribution channel

A corporate VMS has the advantage of controlling the entire distribution chain under…………

A. single ownership
B. a profit-maximizing strategic plan
C. a few intermediaries
D. mass distribution
Answer» A. single ownership

A distinguishing feature of a contractual VMS is that coordination and conflict management among the independent members of the channel are attained through…………….

A. contractual agreements
B. working partnerships
C. oral agreements
D. limited liability corporations.
Answer» A. contractual agreements

Leadership in which type of marketing system is assumed not through common ownership or contractual ties but through the size and power of one or a few dominant channel members?

A. administered vms
B. horizontal marketing system
C. corporate vms
D. conventional marketing channel .
Answer» A. administered vms

Hybrid marketing systems are also called………… .

A. multichannel distribution systems
B. horizontal multichannel systems
C. administered franchises
D. dual distribution systems
Answer» A. multichannel distribution systems

The major disadvantage of a multichannel system is that it is harder to control and it can generate…………

A. fewer domestic sales
B. less net profit
C. declining employee morale
D. greater conflict
Answer» D. greater conflict

In many industries,traditional intermediaries are dropping by the wayside because of changes in ……………and the growth of …………….marketing.

A. technology;direct and online
B. franchise structure;independent
C. federal laws;business-to business
D. state and local laws;target
Answer» A. technology;direct and online

Which of the following should be the first step in designing a marketing channel?

A. identifying what consumers want from the channel
B. evaluating intermediaries
C. analyzing channel alternatives
D. identifying channel objectives
Answer» A. identifying what consumers want from the channel

Companies should state their channel objectives in terms of targeted levels ……

A. customer service
B. efficiency and reduced conflict
C. profitability
D. fair prices
Answer» A. customer service

Which type of product might require a more direct marketing channel to avoid delays and too much handling?

A. products in their maturity stage
B. perishable products
C. high-priced products
D. lower-priced products
Answer» B. perishable products

Sometimes a producer chooses only a few dealers in a territory to distribute its products or services.Generally these dealers are given a right to…………..

A. corporate
B. administered
C. intensive
D. exclusive.
Answer» D. exclusive.

Channel members should be evaluated using all of the following criteria except which one?

A. control
B. economic factors
C. adaptive criteria
D. channel leadership
Answer» D. channel leadership

It is common for international marketers to………. their channel strategies for each country.

A. adapt
B. seek approval for
C. restrict
D. extend
Answer» A. adapt

Marketing channel management calls for selecting, managing,……… , and evaluating channel members over time.

A. reinstating
B. motivating
C. reducing conflict
D. reducing waste
Answer» B. motivating

Most companies practice strong PRM to forge long-term relationships with channel members.what does PRM stands for?

A. personal roster maintenance
B. partner relationship management
C. potential relationship management
D. primary relationship management
Answer» B. partner relationship management

Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process?

A. implementing the plan for the flow of goods and services
B. gathering customer's ideas for new products
C. planning the physical flow of goods and services
D. controlling the physical flow of goods, services, and information
Answer» B. gathering customer's ideas for new products

Which of the following is not an area of responsibility for a logistics manager?

A. warehousing
B. inventory
C. information systems
D. marketing
Answer» D. marketing

To reduce inventory management costs, many companies use a system called…………, which involves carrying only small inventories of parts or merchandise,often only enough for a few days of operation.

A. limited inventory logistics
B. supply chain management
C. reduction-inventory management
D. just-in-time logistics
Answer» D. just-in-time logistics

Which of the following transportation modes is used for digital products?

A. ship
B. rail
C. air
D. the internet
Answer» D. the internet

Companies manage their supply chains through………… .

A. skilled operators
B. information
C. transportation modes
D. the internet
Answer» B. information

Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all marketing channel organizations. Julie will begin the practice of………..

A. customer relationship management
B. horizontal marketing system management
C. supply chain management
D. integrated logistics management
Answer» D. integrated logistics management

Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………

A. cross-company teams
B. partnering
C. segregated departmentalization
D. cross –functional,cross-company teams
Answer» D. cross –functional,cross-company teams

Today , a growing number of firms now outsource some or all of their logistics to…………..

A. disintermediaries
B. competitors
C. cross-functional teams
D. third-party logistics providers
Answer» D. third-party logistics providers

Rolex watches can only be found in a limited number of intermediaries. This is an example of……….

A. high-end distribution
B. intensive distribution
C. quality distribution
D. exclusive distribution
Answer» D. exclusive distribution

_______ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.

A. cost driver
B. value proposition
C. cost reduction
D. target costing
Answer» A. cost driver

In the 1980s, Toyota and Honda outcompeted American carmakers because they relied on suppliers for approximately _______ percent of a car’s value.

A. 30
B. 45
C. 60
D. 80
Answer» D. 80

The _______ has made it possible for other companies to eliminate intermediaries and sell directly to the end consumer.

A. scm
B. internet
C. competition
D. global sourcing
Answer» B. internet

Value stream mapping is an application of process mapping, developed to apply _______ principles to process improvement.

A. management
B. lean
C. supply chain
D. cycle time
Answer» B. lean

A supply chain is made up of a series of processes that involve an input, a _______, and an output.

A. shipment
B. supplier
C. customer
D. transformation
Answer» D. transformation

_______ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.

A. process mapping
B. pareto charting
C. supply chain design
D. design chain mapping
Answer» A. process mapping

Identify from the following list a major strategic risk associated with outsourcing.

A. outsourcing landed cost is usually higher than insourcing cost.
B. the supplier is purchased by a competitor
C. the business loses sight of market trends.
D. the cost of supplied material is passed on to the customer.
Answer» B. the supplier is purchased by a competitor

_______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.

A. operations
B. supply chain management
C. process engineering
D. value charting
Answer» B. supply chain management

The impact of cost reduction on profits is much larger than the impact of increased

A. innovation.
B. production.
C. information.
D. sales. 43. _______ considers how your organization competes and is an essential
Answer» D. sales. 43. _______ considers how your organization competes and is an essential

“3PL” involves using a supplier to provide _______ services.

A. marketing
B. design
C. logistics
D. contract manufacturing
Answer» C. logistics

The collective learning in the organization, especially how to coordinate diverse production skills and integrate multiple streams of technologies, is called

A. innovative constraint.
B. second-tier competency.
C. corporate skill.
D. core competency.
Answer» D. core competency.

Integration of business economics and strategic planning has given rise to a new area of study called__________.

A. micro economics
B. corporate economics
C. macro economics
D. managerial economics
Answer» B. corporate economics

………….. happens in manufacturing when information about consumer demand for any product becomes increasingly distorted as it moves upstream in the manufacturing process.

A. information effect
B. bullwhip effect
C. supply effect
D. demand effect
Answer» B. bullwhip effect

Supply chain is also referred as…………

A. supply force
B. chain of manufacturing centre
C. logistic network
D. warehouse network
Answer» C. logistic network

………….. is a set of approaches utilized to efficiently intergrate suppliers ,manufacturers,warehouses,and stores,so that merchandise is produced and distributed,at the right quantities,to the right location ,and at the right time,in order to minimize system wide costs while satisfying service level requirements.

A. logistic management
B. supply chain management
C. operational management
D. production management
Answer» B. supply chain management

The Globel Supply Chain Form identified ………………key process that make up the core of supply chain management.

A. five
B. six
C. seven
D. eight
Answer» D. eight

The fundamental objective of supply chain management is……….

A. supply goods
B. create goods
C. add value
D. identify supplier
Answer» C. add value

In supply chain process………….is defined as “the act of buying all those activities necessary to acquire goods and services consistent with user requirements.

A. collection
B. buying
C. procurement
D. assembling
Answer» C. procurement

The procurement process in supply chain management renamed by Global Supply Chain Forum as………….

A. demand management
B. manufacturing flow management
C. returns management
D. supplier relationship management
Answer» D. supplier relationship management

The returns process in supply chain management renamed by Global Supply Chain Forum as……………..

A. returns management
B. supplier relationship management
C. order fulfillment
D. demand management
Answer» A. returns management

The activities in supply chain process reside inside a……………,but an entire process will not be contained with in one function.

A. process
B. activity
C. functional silo
D. objective
Answer» C. functional silo

In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.

A. product and service agreements
B. plan service agreements
C. policy service agreements
D. promotion service agreements
Answer» A. product and service agreements

In CRM – PSA stands for……….

A. product and service agreements
B. plan service agreements
C. policy service agreements
D. promotion service agreements
Answer» A. product and service agreements

At………… level ,the CRM process provides the framework for managing relationships with customers .

A. operational
B. strategic
C. functional
D. activity
Answer» B. strategic

The…………….process is the firms face to the customer.

A. customer relationship management
B. demand management
C. procurement management
D. customer service management
Answer» D. customer service management

At strategic level ,the customer service management process is concerned with designing the process for managing the ………

A. crm
B. psa
C. cpfr
D. vmi
Answer» B. psa

The …………….. management process needs to balance the customers requirements with the firms supply capabilities.

A. customer relationship management
B. customer service management
C. demand management
D. operational management
Answer» C. demand management

VMI stands for………….

A. vendor managed inventory
B. value managed inventory
C. vendor marketing inventory
D. value marketing inventory
Answer» A. vendor managed inventory

An effective ……….process in supply chain requires integration of firms manufacturing ,logistics and marketing plans.

A. crm
B. customer service management
C. order fulfillment
D. demand management
Answer» C. order fulfillment

………….. process in supply chain includes all activities necessary for managing the product flow through the manufacturing facilities and for obtaining ,implementing and managing flexibility.

A. manufacturing flow management
B. customer relationship management
C. customer service management
D. demand management
Answer» A. manufacturing flow management

…………is the process in supply chain that defines how a company interacts with its suppliers.

A. customer relationship management
B. demand management
C. supplier relationship management
D. manufacturing flow management
Answer» C. supplier relationship management

Time to market is a critical objective of ………process in supply chain.

A. product development and commercialization
B. demand management
C. manufacturing flow management
D. order fulfillment
Answer» A. product development and commercialization

Effective management of the ………….process in supply chain enables theb firm to identify productivity improvement opportunities and breakthrough projects.

A. product development and commercialization
B. demand management
C. manufacturing flow management
D. returns management
Answer» D. returns management

Logistics system follows the principle of ………………advantage.

A. comparative
B. co-operative
C. discriminating
D. productive
Answer» A. comparative

Logistics activities provide the bridge between production and market locations that are separated by ……..and……..

A. place and product
B. time and distance
C. process and programme
D. product and distance
Answer» B. time and distance

………….management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.

A. logistic
B. customer relationship
C. customer service
D. demand
Answer» A. logistic

……………….includes design and administration of systems to control the flow of materials, WIP and finished inventory to support business unit strategy.

A. logistics management
B. materials management
C. bill of materials
D. none
Answer» A. logistics management

Which is not a part of basic systems of codifications?

A. alphabetical system
B. numerical system
C. colour coding system
D. none of the above
Answer» D. none of the above

……………and physical distribution are the two major operations of logistics.

A. supply chain management
B. materials management
C. logistics management
D. none
Answer» B. materials management

…………is the time that elapses between issuing replenishment order and receiving the material in stores.

A. replenishment time
B. lead time
C. idle time
D. none
Answer» B. lead time

……………is the task of buying goods of right quality, in the right quantities, at the right time and at the right price.

A. supplying
B. purchasing
C. scrutinizing
D. none
Answer» B. purchasing

Which of the following is not a component of 4PL?

A. control room (intelligence)
B. resource providers
C. information
D. recycling
Answer» D. recycling

Which of the following is not a part of Supply chain Management system?

A. supplier
B. manufacturer
C. information flow
D. competitor
Answer» D. competitor

……………………..is the provision of service to customers before, during and after a purchase.

A. customer service
B. product management
C. purchase management
D. none of the above
Answer» A. customer service

Buying according to the requirements is called …………

A. seasonal buying
B. hand to mouth buying
C. scheduled buying
D. tender buying
Answer» B. hand to mouth buying

ROLA in logistic management means……….

A. return on local assets
B. return on logistics assets
C. requirement of local assets
D. requirement of logistics assets
Answer» B. return on logistics assets

………..is a part of supply chain management

A. financial management
B. human resource management
C. marketing management
D. logistic management
Answer» D. logistic management

Material management function in logistics management known as ………

A. out-bound logistics
B. in-bound logistics
C. material logistics
D. production logistics
Answer» B. in-bound logistics

…………logistics function ensures timely availability of semi processed materials and components inventory to support the production schedule.

A. procurement function
B. production function
C. physical distribution function
D. material management function
Answer» B. production function

Marketing logistics in logistics management known as………..

A. out-bound logistics
B. in-bound logistics
C. material logistics
D. production logistics
Answer» A. out-bound logistics

Production function of logistics is also called ………………

A. manufacturing function
B. operation function
C. both (a) and (b)
D. none of the above
Answer» C. both (a) and (b)

…………..system in logistic management refers to a set of activities concerned with storage and flow of all materials,information and control system in a cost-efficient manner.

A. operating
B. physical
C. integrated
D. distribution
Answer» C. integrated

……………… of a logistic system design taking in to consideration all the costs of the integrated system.

A. inventory anlysis
B. production analysis
C. benefit analysis
D. total cost analysis
Answer» D. total cost analysis

Apart from economic and non-economic benefits ,…………is the main artery of logistics and supply chain management for the movement of goods.

A. warehousing
B. production
C. storage
D. transportation
Answer» D. transportation

Modes of transportation includes

A. wholesaler
B. retailer
C. producer
D. pipeline
Answer» D. pipeline

The determination of transport rate and price are normally based on economic ,shipper and carrier factor, followed by alternative…………..

A. production strategies
B. promotion strategies
C. pricing strategies
D. distribution strategies
Answer» C. pricing strategies

Material handling is a branch of engineering which deals with the movements of …………between two or more different points.

A. goods
B. material
C. product
D. place
Answer» B. material

The six Rs abourt operational objective of logistic management includes Right response,Right quality,Right quantity,Right value,Right cost trade- offs,and………..

A. right production
B. right place
C. right information
D. right person
Answer» C. right information

From the following which one is not include in inventory management techniques

A. mrp
B. drp
C. tqm
D. jit
Answer» C. tqm

‘Think on the best and then on the rest’ is related with

A. abc
B. ved
C. jit
D. mrp
Answer» A. abc

LIS in logistics stands for

A. logistical inventory system
B. logistical investment system
C. logistical input system
D. logistical information system
Answer» D. logistical information system

………… emphasis on ‘to do what you are best at and leave all other non- value-added activities to more suited players’.

A. core management
B. core competency
C. core production
D. core capacity
Answer» B. core competency

The business activity of farming out identified non-core activities to external agencies came to be known as………

A. marketing
B. out sourcing
C. production
D. agency
Answer» B. out sourcing

3PL providers are specialized service providers with core competency in managing ……………

A. mechanical operation
B. material operation
C. logistics operation
D. finance operation
Answer» C. logistics operation

Third –party service providers are going for collaborations, mainly with consultancies and technology providers .This evolution in supply chain outsourcing is called……….

A. 3pls
B. 4pls
C. outsourcing
D. amalgamation
Answer» B. 4pls

……………….. objective in logistics ensure a proper balance between total logistic cost and a desired level of customer service performance.

A. right value
B. right information
C. right quality
D. right cost trade-offs
Answer» D. right cost trade-offs

Logistics add value by creating ………. Utilities.

A. time and place
B. risk
C. protection
D. promotion
Answer» A. time and place
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