McqMate
| Q. |
According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates: |
| A. | openness and honesty |
| B. | conflict management and agreement clarification |
| C. | the ability to handle individual and collective disputes through the same procedure |
| D. | an easy movement (where necessary) to disciplinary procedures |
| Answer» B. conflict management and agreement clarification | |
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