This refers to the systems used to assist the organisation in delivering the service. ____.

Related MCQs

• ________is the element of the service mix which allows the consumer again to make judgments on the organisation.
• An essential ingredient to any service provision is the use of appropriate staff is known as _____.
• It refers referring to the channel by which a product or services is sold. _____
• The _______framework was extensively used to support the direct marketing concept of the 1950s.