An essential ingredient to any service provision is the use of appropriate staff is known as _____.

Related MCQs

• This refers to the systems used to assist the organisation in delivering the service. ____.
• ________is the element of the service mix which allows the consumer again to make judgments on the organisation.
• _______ is a form of marketing that attempts to send its messages directly to consumers, without the use of intervening media.
• Communications sent to invite cus­tomers to respond - by mail, telephone, Internet, redeemable retail vouchers, etc. is known as _______.