________is the element of the service mix which allows the consumer again to make judgments on the organisation.

Related MCQs

• This refers to the systems used to assist the organisation in delivering the service. ____.
• Sending a birthday card to consumer is an example of ______.
• Three stages of consumer lifecycle are_______, customer retention and customer development.
• An essential ingredient to any service provision is the use of appropriate staff is known as _____.
• It refers referring to the channel by which a product or services is sold. _____
• Which of the following aspects are of one to one marketing?
• Which of the following aspects are of Mass marketing?