1. |
Development Manager works with three things ____________ |
A. | technology, man power, system |
B. | functionality, resources and schedule |
C. | resources, technology, products |
D. | technology, resourcess and schedule |
Answer» B. functionality, resources and schedule |
2. |
What are the 4 P's of Service Design? |
A. | people, products, processes and partners |
B. | public, processes, products and partners |
C. | private, processes, partners, products |
D. | people, partners, public, products |
Answer» A. people, products, processes and partners |
3. |
The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services. |
A. | system |
B. | infrastructure |
C. | technology |
D. | market |
Answer» C. technology |
4. |
The performance _____________ required to Identifying Service Requirements, |
A. | measurements and matrics |
B. | maintainces |
C. | skill |
D. | ability |
Answer» A. measurements and matrics |
5. |
_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified. |
A. | iso/ice 20000 |
B. | iso/iec2000 |
C. | iso/iec20000 |
D. | iso/eci 20000 |
Answer» C. iso/iec20000 |
6. |
OASIS Stands for: |
A. | organization for advancement of system information standards |
B. | organization for adoption of structured information standards |
C. | organization for advancement of structured information standards |
D. | organization for advancement of structured integration standards |
Answer»
C. organization for advancement of structured information standards
view more info and meaning of OASIS |
7. |
There are_________ levels of risk that must be considered from a service management |
A. | two |
B. | five |
C. | eight |
D. | ten |
Answer» A. two |
8. |
A major cause for poor performance is ______________ |
A. | excelleant design |
B. | poor communication |
C. | poor design |
D. | poor record |
Answer» C. poor design |
9. |
________ is involves having processes in place to monitor risks |
A. | leakages |
B. | risk management |
C. | risk associated |
D. | risk evaluation |
Answer» B. risk management |
10. |
Reducing the ___________, giving customers financial incentives not to switch to other options |
A. | total cost of utilization |
B. | total time |
C. | total workload |
D. | total salary |
Answer» A. total cost of utilization |
We're developing a website for study materials for students.
We would love to hear your answers to some of the questions.