| 1. |
Development Manager works with three things ____________ |
| A. | technology, man power, system |
| B. | functionality, resources and schedule |
| C. | resources, technology, products |
| D. | technology, resourcess and schedule |
| Answer» B. functionality, resources and schedule | |
| 2. |
What are the 4 P's of Service Design? |
| A. | people, products, processes and partners |
| B. | public, processes, products and partners |
| C. | private, processes, partners, products |
| D. | people, partners, public, products |
| Answer» A. people, products, processes and partners | |
| 3. |
The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services. |
| A. | system |
| B. | infrastructure |
| C. | technology |
| D. | market |
| Answer» C. technology | |
| 4. |
The performance _____________ required to Identifying Service Requirements, |
| A. | measurements and matrics |
| B. | maintainces |
| C. | skill |
| D. | ability |
| Answer» A. measurements and matrics | |
| 5. |
_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified. |
| A. | iso/ice 20000 |
| B. | iso/iec2000 |
| C. | iso/iec20000 |
| D. | iso/eci 20000 |
| Answer» C. iso/iec20000 | |
| 6. |
OASIS Stands for: |
| A. | organization for advancement of system information standards |
| B. | organization for adoption of structured information standards |
| C. | organization for advancement of structured information standards |
| D. | organization for advancement of structured integration standards |
|
Answer»
C. organization for advancement of structured information standards
view more info and meaning of OASIS 
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| 7. |
There are_________ levels of risk that must be considered from a service management |
| A. | two |
| B. | five |
| C. | eight |
| D. | ten |
| Answer» A. two | |
| 8. |
A major cause for poor performance is ______________ |
| A. | excelleant design |
| B. | poor communication |
| C. | poor design |
| D. | poor record |
| Answer» C. poor design | |
| 9. |
________ is involves having processes in place to monitor risks |
| A. | leakages |
| B. | risk management |
| C. | risk associated |
| D. | risk evaluation |
| Answer» B. risk management | |
| 10. |
Reducing the ___________, giving customers financial incentives not to switch to other options |
| A. | total cost of utilization |
| B. | total time |
| C. | total workload |
| D. | total salary |
| Answer» A. total cost of utilization | |
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IT Service Management Important MCQs,
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