Development Manager works with three things ____________
|A.||technology, man power, system|
|B.||functionality, resources and schedule|
|C.||resources, technology, products|
|D.||technology, resourcess and schedule|
|Answer» B. functionality, resources and schedule|
What are the 4 P's of Service Design?
|A.||people, products, processes and partners|
|B.||public, processes, products and partners|
|C.||private, processes, partners, products|
|D.||people, partners, public, products|
|Answer» A. people, products, processes and partners|
The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services.
|Answer» C. technology|
The performance _____________ required to Identifying Service Requirements,
|A.||measurements and matrics|
|Answer» A. measurements and matrics|
_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified.
|Answer» C. iso/iec20000|
OASIS Stands for:
|A.||organization for advancement of system information standards|
|B.||organization for adoption of structured information standards|
|C.||organization for advancement of structured information standards|
|D.||organization for advancement of structured integration standards|
C. organization for advancement of structured information standards
view more info and meaning of OASIS
There are_________ levels of risk that must be considered from a service management
|Answer» A. two|
A major cause for poor performance is ______________
|Answer» C. poor design|
________ is involves having processes in place to monitor risks
|Answer» B. risk management|
Reducing the ___________, giving customers financial incentives not to switch to other options
|A.||total cost of utilization|
|Answer» A. total cost of utilization|
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