The __________ dimension is an assessment of the firm’s consistency and dependability in service performance

Related MCQs

• .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• Service firms can increase quality control by
• Service firms often find themselves in a three-cornered fight between
• Word-of-Mouth communication networks are particularly important for service firms because
• Which of the following is not a component of service firms physical evidence?
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
• “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”
• ………….. is the tool for simultaneously depicting the service process, the point of customer contract and the evidence of the service from the customer point of view
• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?