Lois Kay is an experienced baker.She has decided to bake and decorate her daughter's wedding cake instead of ordering

Related MCQs

• Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of this gap is known as ____________.
• Which pricing strategies encourage the customer to expand his/her dealings with the service provider?
• . has become a popular way to expand delivery of an effective service concept to multiple sites without the level of investment
• Hyatt Hotels has installed automated check-in machines at
• The service industry has several emerging trends that organisations need to be aware of. Which of these should organisations keep a lookout for?
• Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..
• .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• Successfulservice companies focus their attention on both their customer and their employees. They understand ……………, which links service firm profits with employee and customer satisfaction.
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”