McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Bachelor of Business Administration (BBA) .
Chapters
| 51. |
Carroll's model of social responsibility includes the social responsibilities categories of _____________, ____________, and _____________ plus those at the discretion of the firm. |
| A. | consumerism; discrimination; environment |
| B. | ethical responsibilities; discrimination; legal responsibilities |
| C. | ethical responsibilities; legal responsibilities; economic responsibilities |
| D. | occupational safety; legal responsibilities; economic responsibilities |
| Answer» C. ethical responsibilities; legal responsibilities; economic responsibilities | |
| 52. |
Who can make regulations under Consumer Protection Act related with the provisions of this act with the prior approval of Central Govt. |
| A. | Central Consumer Protection Council |
| B. | Ministry of Affairs |
| C. | Supreme Court of India |
| D. | National Consumer Dispute Redressal Commission |
| Answer» D. National Consumer Dispute Redressal Commission | |
| 53. |
The Consumer Protection Act provides relief to customers such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer. Which consumer right has been highlighted in this statement. |
| A. | Right to Safety |
| B. | Right to Seek Redressal |
| C. | Right to be informed |
| D. | Right to consumer education |
| Answer» B. Right to Seek Redressal | |
| 54. |
Which of the following statement is False? |
| A. | Any business takes inputs from industry, does its processing and provides the outputs to the same society. |
| B. | Any business takes inputs from society, does its processing and provides the outputs to the same society. |
| C. | Corporate social responsibility activities and programmes are now quite an integral part of organisational objectives. |
| D. | Social responsibilities refer to business man’s decisions and actions taken for reasons at least partially beyond the firm’s direct economic or technical interest. |
| Answer» A. Any business takes inputs from industry, does its processing and provides the outputs to the same society. | |
| 55. |
The ___________ should get full information about long-term plans, budgets, competitive developments, quarterly results, etc. |
| A. | board of directors |
| B. | shareholders |
| C. | customers |
| D. | government |
| Answer» A. board of directors | |
| 56. |
Which of the following statements does not represent a market failure, i.e., a situation in which the pursuit of profit will not result in a net increase in consumer satisfaction? |
| A. | The costs of pollution, groundwater contamination and depletion, soil erosion and nuclear waste disposal are borne by parties external to the economic exchange between buyer and seller. |
| B. | Where there is no mechanism for pricing, for setting a value on, public goods, there is no guarantee that the markets result in the optimal satisfaction of the public interest in regard to public goods. |
| C. | Situations in which externalities have been internalized result in an equilibrium in the exchange price between true costs and benefits. |
| D. | The pursuit of individual self-interest results in a worse outcome than would have occurred had the behavior of the parties involved in the economic exchange been coordinated through cooperation or regulation rather than mere competition. |
| Answer» C. Situations in which externalities have been internalized result in an equilibrium in the exchange price between true costs and benefits. | |
| 57. |
What best describes CSR? |
| A. | The duty of care a corporation has towards its employees and customers. |
| B. | A Corporation's requirement to make as much as profit possible |
| C. | A Corporation's obligation to society that goes the requirements of law economics to take into account the social and environmental impact of its decisions. |
| D. | A Corporation's obligation to consider the impact of its decisions on the environment. |
| Answer» C. A Corporation's obligation to society that goes the requirements of law economics to take into account the social and environmental impact of its decisions. | |
| 58. |
------ may be defined as the enhancement of long-term shareholders while at the same time protecting the interests of other stakeholders. |
| A. | Business ethics |
| B. | CSR |
| C. | Cultural relativism |
| D. | Corporate governance |
| Answer» D. Corporate governance | |
| 59. |
Who is not a consumer under consumer Protection Act? |
| A. | Any person who buys any goods for a consideration |
| B. | Any person who buys goods and uses them exclusively for the purpose of earning his livelihood by means of self employment. |
| C. | Any person who avails services with the approval of hirer |
| D. | Any person who obtains goods for resale or commercial purposes. |
| Answer» D. Any person who obtains goods for resale or commercial purposes. | |
| 60. |
From the point of view of business which one of the following is a reason because of which consumer protection is important? |
| A. | Dynamic Environment |
| B. | Fast Technological Development |
| C. | Government intervention |
| D. | Competitive Marke |
| Answer» D. Competitive Marke | |
| 61. |
Which is not one of the natures of ethics? |
| A. | Focus on human values |
| B. | Social work |
| C. | Branch of philosophy |
| D. | Applies moral principles |
| Answer» B. Social work | |
| 62. |
Stage of maintaining the social order of Kohlberg’s moral development model is in: |
| A. | Pre-conventional morality |
| B. | Conventional morality |
| C. | Post-conventional morality |
| D. | None of the above |
| Answer» B. Conventional morality | |
| 63. |
Actions or policies should be evaluated on the basic of producing greater good in the society” is the fundamental of which moral theory? |
| A. | Utilitarian theory |
| B. | Theory of justice |
| C. | Ethics of care |
| D. | Theory of rights |
| Answer» A. Utilitarian theory | |
| 64. |
Set of ideas that constitute one’s goals, expectations and actions is known as: |
| A. | Values |
| B. | Beliefs |
| C. | Ideology |
| D. | Morals |
| Answer» C. Ideology | |
| 65. |
Theory of moral development was developed by: |
| A. | Piaget |
| B. | Betham Jeremy and Lawrence Kohlberg |
| C. | Lawrence Kohlberg |
| D. | Lawrence Kohlberg and piaget |
| Answer» D. Lawrence Kohlberg and piaget | |
| 66. |
Ethics is: |
| A. | Morals + reasoning |
| B. | Morals + Values |
| C. | Values + Beliefs |
| D. | Values + Philosophy |
| Answer» B. Morals + Values | |
| 67. |
The moral principles, standards of behaviour, or set of values that guide a person’s actions in the workplace is called |
| A. | Office place ethics |
| B. | Factory place ethics |
| C. | Behavioural ethics |
| D. | Work place ethics |
| Answer» D. Work place ethics | |
| 68. |
Codes of conduct and codes of ethics: |
| A. | Are formal statements that describe what an organization expects of its employees. |
| B. | Become necessary only after a company has been in legal trouble. |
| C. | Are designed for top executives and managers, not regular employees. |
| D. | Rarely become an effective component of the ethics and compliance program. |
| Answer» A. Are formal statements that describe what an organization expects of its employees. | |
| 69. |
Who are organizational stakeholders? |
| A. | Providers of finance |
| B. | Government |
| C. | Customers |
| D. | All of the above |
| Answer» D. All of the above | |
| 70. |
Which of the following alone can ensure effective ethics programme in a business enterprise? |
| A. | Publication of a code |
| B. | Involvement of employees |
| C. | Establishment of compliance mechanisms |
| D. | None of them |
| Answer» B. Involvement of employees | |
| 71. |
The __ management function involves identifying & arranging the work and resources needed to achieve the goals that have been set. |
| A. | Controlling |
| B. | Organizing |
| C. | Planning |
| D. | Staffing |
| Answer» B. Organizing | |
| 72. |
Measuring actual performance is the __________________ steps involved in the process of controlling. |
| A. | First |
| B. | Second |
| C. | Third |
| D. | Last |
| Answer» C. Third | |
| 73. |
____________ are those individuals who raise ethical concerns or issues to others inside or outside the organisation. |
| A. | Entrepreneur |
| B. | Whistle blowers |
| C. | Social entrepreneur |
| D. | Social impact management |
| Answer» B. Whistle blowers | |
| 74. |
Information is |
| A. | Data |
| B. | Processed Data |
| C. | Manipulated input |
| D. | Computer output |
| Answer» B. Processed Data | |
| 75. |
Data by itself is not useful unless |
| A. | It is massive |
| B. | It is processed to obtain information |
| C. | It is collected from diverse sources |
| D. | It is properly stated |
| Answer» B. It is processed to obtain information | |
| 76. |
Tactical information is needed for |
| A. | Day to day operations |
| B. | Meet government requirements |
| C. | Long range planning |
| D. | Short range planning |
| Answer» D. Short range planning | |
| 77. |
Operational information is required by |
| A. | Middle managers |
| B. | Line managers |
| C. | Top managers |
| D. | All workers |
| Answer» B. Line managers | |
| 78. |
Why might workers not want to share their knowledge? |
| A. | Because they enjoy discussing new ideas and sharing their thoughts. |
| B. | Inter-functional and inter-departmental rivalries. |
| C. | They might be reluctant to express opinions which do not comply with managerial perspectives. |
| D. | Possession of knowledge can provide power and status. |
| Answer» D. Possession of knowledge can provide power and status. | |
| 79. |
According to Horowitz et al. what is the main reason for knowledge worker turn-over? |
| A. | Better pay and prospects. |
| B. | Company related issues. |
| C. | Career related issues. |
| D. | Personal reasons. |
| Answer» A. Better pay and prospects. | |
| 80. |
What is meant by a 'codification approach' to knowledge management activities? |
| A. | Where workers share their tacit knowledge with other people. |
| B. | Where no structured approach to knowledge management is in place. |
| C. | The use of IT systems where employees codify their own knowledge and use systems to search for knowledge they don't possess. |
| D. | All of the above |
| Answer» C. The use of IT systems where employees codify their own knowledge and use systems to search for knowledge they don't possess. | |
| 81. |
Which factors contribute to the distinctiveness of knowledge workers? |
| A. | Expected to continually develop their knowledge. |
| B. | Their knowledge and skills are explicit and easy to codify. |
| C. | Highly qualified. |
| D. | Their knowledge and expertise is typically of great importance to the organisation. |
| Answer» D. Their knowledge and expertise is typically of great importance to the organisation. | |
| 82. |
The terms “knowledge work” and “knowledge worker” first time coined by Professor Peter Drucker in________. |
| A. | 1955 |
| B. | 1960 |
| C. | 1965 |
| D. | 1970 |
| Answer» B. 1960 | |
| 83. |
Knowledge is always a part of a _________________ system. |
| A. | Static |
| B. | Close |
| C. | Dynamic |
| D. | Open |
| Answer» C. Dynamic | |
| 84. |
If learning insight and judgment abilities are merged together with knowledge in a person, the person has _________________. |
| A. | Knowledge |
| B. | Understanding |
| C. | Wisdom |
| D. | Intelligence |
| Answer» C. Wisdom | |
| 85. |
Knowledge includes all of the following except: |
| A. | Aggregated data |
| B. | Disaggregated data |
| C. | Appraised information |
| D. | Personal experience |
| Answer» B. Disaggregated data | |
| 86. |
Which of the following is an intangible resource? |
| A. | Machinery |
| B. | Land |
| C. | Physical labors |
| D. | Reputation |
| Answer» D. Reputation | |
| 87. |
Stress management is about learning: |
| A. | How to avoid the pressures of life |
| B. | How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life |
| C. | Both ‘1’ & ‘2’ are true |
| D. | None of the above |
| Answer» B. How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life | |
| 88. |
Which of the following statements is true about stress management: |
| A. | Stress management is learning about the connection between mind and body |
| B. | Stress management helps us control our health in a positive sense |
| C. | Stress management teaches us to avoid all kinds of stress |
| D. | Only ‘1’ & ‘2’ are right |
| Answer» D. Only ‘1’ & ‘2’ are right | |
| 89. |
What is the name of the theory of motivation that focuses on how people explain the causes of their own successes and failures? |
| A. | Locus of control |
| B. | Cognitive dissonance |
| C. | Field theory |
| D. | Attribution theory |
| Answer» D. Attribution theory | |
| 90. |
One concept that is central to attribution theory is: |
| A. | Discrimination learning |
| B. | Self-actualization |
| C. | Locus of control |
| D. | Operant conditioning |
| Answer» C. Locus of control | |
| 91. |
According to your text, when students are motivated by the desire to gain recognition from others, their goals are: |
| A. | Performance goals. |
| B. | Primary goals. |
| C. | Learning goals. |
| D. | Self-actualized goals. |
| Answer» A. Performance goals. | |
| 92. |
Which one of the features does not relate to ‘Ethics in Marketing? |
| A. | Black Market, grey market |
| B. | Misleading Advertisement |
| C. | Price Skimming |
| D. | Carbon emission trading |
| Answer» D. Carbon emission trading | |
| 93. |
Which one of the feature does not relate to ‘Ethics in Human Resource’? |
| A. | Sexual harassment |
| B. | Discrimination issue |
| C. | Affirmative Action |
| D. | Product testing Ethics |
| Answer» D. Product testing Ethics | |
| 94. |
What are the Reasons for unethical business practices ? |
| A. | Greed for Quick money |
| B. | Administrative Corruption |
| C. | Cultural and Social Reason |
| D. | All of the above |
| Answer» D. All of the above | |
| 95. |
Work Design is concerned with the _____ of work system in any type of organisation or institution. |
| A. | Study |
| B. | Design |
| C. | Study and design |
| D. | Management |
| Answer» C. Study and design | |
| 96. |
High levels of productivity result in |
| A. | Good quality |
| B. | Lower costs |
| C. | Higher purchasing power |
| D. | All of the above |
| Answer» D. All of the above | |
| 97. |
The following is (are) the objective(s) for studying work system. |
| A. | Increasing productivity |
| B. | Developing manpower effectiveness |
| C. | Both (A) and (B) |
| D. | None of the above |
| Answer» C. Both (A) and (B) | |
| 98. |
Job design is the consciously planned structuring of ____ performed by an individual or a team of persons. |
| A. | Work effort |
| B. | Duties |
| C. | Responsibilities |
| D. | All of the above |
| Answer» A. Work effort | |
| 99. |
The following factor(s) to be discussed for an effective job design. |
| A. | Environmental |
| B. | Organisational |
| C. | Behavioural |
| D. | All of the above |
| Answer» D. All of the above | |
| 100. |
Jobs are set of |
| A. | Micromotions |
| B. | Elements |
| C. | Tasks |
| D. | None of the above |
| Answer» C. Tasks | |
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