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101. |
Steps in human resource planning does not include |
A. | Current manpower inventory |
B. | Manpower forecasting |
C. | Personnel policies |
D. | Employment program |
Answer» C. Personnel policies |
102. |
Employment interview is one of the important steps in- |
A. | Hiring |
B. | Selection |
C. | Recruitment |
D. | Training |
Answer» B. Selection |
103. |
The preventive machinery for handling industrial disputes includes- |
A. | National tribunal |
B. | Voluntary Arbitration |
C. | Labour Court |
D. | Collective bargaining |
Answer» D. Collective bargaining |
104. |
Which one the following is not the operative function of HRM? |
A. | Development |
B. | Controlling |
C. | Compensation |
D. | Procurement |
Answer» B. Controlling |
105. |
Human Resource Planning (HRP) includes: |
A. | analyzing the corporate and unit level strategies |
B. | demand forecasting of the overall human requirements |
C. | supply forecasting |
D. | all of the above |
Answer» D. all of the above |
106. |
Recruitment is concerned with the process of: |
A. | selection of right candidate |
B. | developing a pool of potential employees |
C. | inviting application for jobs |
D. | none of the above |
Answer» B. developing a pool of potential employees |
107. |
Which of the following is not necessary for promotion from within? |
A. | job posting |
B. | advertisements |
C. | personal record |
D. | performance appraisal form |
Answer» B. advertisements |
108. |
Which of the following is not the part of the scope of industrial relations? |
A. | Labor relation |
B. | Employees-employer relation |
C. | Group relation |
D. | None of these |
Answer» D. None of these |
109. |
The Industrial Disputes Act was enacted and came into force in the year |
A. | 1947 |
B. | 1957 |
C. | 1943 |
D. | 1953 |
Answer» A. 1947 |
110. |
Identify the correct definition of Industrial Relation |
A. | relation between or among human being |
B. | relation between employer and employees |
C. | relation between parties in employment context |
D. | collective relationship between management and trade unions |
Answer» D. collective relationship between management and trade unions |
111. |
Which of the following is the employer-employee authority relationship that follows the chain of command? |
A. | Staff authority |
B. | Line authority |
C. | Referent power |
D. | Functional authority |
Answer» B. Line authority |
112. |
Aptitude test is used to judge |
A. | The mental capacity of the applicant |
B. | The potential for learning skill |
C. | The skills already acquired by individuals |
D. | The interest patterns of applicant |
Answer» A. The mental capacity of the applicant |
113. |
One of the factors that govern the wage level is |
A. | Bargaining power of Trade Union |
B. | The absence of Trade Union |
C. | The economy of the country |
D. | None of the above |
Answer» A. Bargaining power of Trade Union |
114. |
A committee consisting of equal number of representatives of employer and workmen for settlement of dispute is called |
A. | Board of Conciliation |
B. | Labour Court |
C. | Works Committee |
D. | Court of Enquiry |
Answer» C. Works Committee |
115. |
The relation between the number of persons joining the organisation and leaving due to resignation, retirement or retrenchment is called |
A. | Work load analysis |
B. | Work force analysis |
C. | Labour turnover |
D. | Absenteesm |
Answer» C. Labour turnover |
116. |
When employees are taken through a short course under working conditions that approximate actual office conditions it is known as |
A. | Under study |
B. | On the job training |
C. | Coaching |
D. | Vestibule |
Answer» D. Vestibule |
117. |
The process of forecasting, developing and controlling by which a firm ensures it has the right number of people at the right place and time is |
A. | Human resource planning |
B. | Human resource management |
C. | Human resource development |
D. | Human resource information system |
Answer» A. Human resource planning |
118. |
Human resource planning which helps to plan for educational facilities, health care facilities, agricultural and industrial development etc is |
A. | HRP at national level |
B. | HRP at sectoral level |
C. | HRP at industry level |
D. | HRP at the unit level |
Answer» A. HRP at national level |
119. |
______ training program tends more towards education than merely on the vocational training |
A. | refresher 19 |
B. | apprenticeship |
C. | induction or orientation |
D. | internship |
Answer» B. apprenticeship |
120. |
The factories Act 1948 came into force on |
A. | 1st April 1949 |
B. | 1st April 1948 |
C. | 3rd May 1949 |
D. | 2nd October 1949 |
Answer» A. 1st April 1949 |
121. |
A plan originated to encourage efficiency amongst workers as well as to guarantee them wages according to time basis is |
A. | Rowan plan |
B. | Taylors differential piece wage plan |
C. | Bedeaux Point premium plan |
D. | Halsey plan |
Answer» D. Halsey plan |
122. |
If the employee feels aggrieved, the employee should file a written complaint within |
A. | 10 days of occurrence |
B. | 20 days of occurrence |
C. | 15 days of occurrence |
D. | 30 days of occurrence |
Answer» B. 20 days of occurrence |
123. |
The President shall appoint the staff Grievance Committee which shall consist of |
A. | 20 staff members |
B. | 10 staff members |
C. | 30 staff members |
D. | 5 staff members |
Answer» A. 20 staff members |
124. |
Both the employee and the supervisor have the right to appeal to the |
A. | Chairman |
B. | President |
C. | HR Manager |
D. | Director |
Answer» B. President |
125. |
___________are used to judge the mental capacity of the appolicant. |
A. | Aptitude tests |
B. | Interest test |
C. | Intelligence tests |
D. | Proficiency test. |
Answer» C. Intelligence tests |
126. |
On-the-job training includes |
A. | Coaching |
B. | Under study |
C. | Position rotation |
D. | All of the above |
Answer» D. All of the above |
127. |
Human Resource Development (HRO) can be used in_____level. |
A. | Macro |
B. | Micro |
C. | Both a and b |
D. | None of these |
Answer» C. Both a and b |
128. |
_________is an important link between the employers and the leaders of the workers. |
A. | Personnel manager |
B. | Sales manager |
C. | Production manager |
D. | None of the Above |
Answer» A. Personnel manager |
129. |
Which training programme tends more towards education than merely on the vocational training? |
A. | Internship training |
B. | Refresher training |
C. | Apprenticeship training |
D. | Orientation training |
Answer» C. Apprenticeship training |
130. |
Human Resource Management is |
A. | A staff functions |
B. | A line function |
C. | Both a and b |
D. | None of the Above. |
Answer» A. A staff functions |
131. |
The ______and control systems should be altered to support the strategic HR function. |
A. | Appointment |
B. | Reward |
C. | Job allotment |
D. | None of the Above. |
Answer» B. Reward |
132. |
Human Resource professionals has to be skilled in the art of |
A. | Clarifying |
B. | Handling people |
C. | Both a and b |
D. | None of the Above |
Answer» A. Clarifying |
133. |
The pricing strategy which sets a very high initial price for the new product so as to make maximum profit is |
A. | Discriminating pricing |
B. | Penetration pricing |
C. | Psychological pricing |
D. | Skimming the cream pricing |
Answer» D. Skimming the cream pricing |
134. |
The placing element of the marketing mix refers to |
A. | The distribution |
B. | The marketing channels |
C. | The middlemen/The intermediaries |
D. | All of the above |
Answer» D. All of the above |
135. |
Marketing management includes |
A. | Advertising |
B. | Branding |
C. | Placing |
D. | All of the above |
Answer» D. All of the above |
136. |
Which of the following is not considered a type of reseller? |
A. | Wholesaler |
B. | Retailer |
C. | Manufacturer |
D. | Distributor |
Answer» C. Manufacturer |
137. |
The promotion “P” of marketing is also known as |
A. | Product differentiation |
B. | Distribution |
C. | Cost |
D. | Marketing communication |
Answer» D. Marketing communication |
138. |
The skimming , penetration, bargaining, and bundling are decided in the __________________ of marketing mix. |
A. | Price decisions |
B. | Place decisions |
C. | Product decision |
D. | Promotion decision |
Answer» A. Price decisions |
139. |
Which of the following is not part of marketing communication mix? |
A. | Telemarketing |
B. | Public relation |
C. | Sales promotion |
D. | Advertising |
Answer» A. Telemarketing |
140. |
Which of the following is not included in product decisions? |
A. | Styling |
B. | Brand name |
C. | Warehousing |
D. | Packaging |
Answer» C. Warehousing |
141. |
Marketing management includes _____ the products and services. |
A. | Advertising |
B. | Scheduling |
C. | Loading |
D. | All of the above |
Answer» A. Advertising |
142. |
A set of attributes and conditions buyers normally expect when they purchase a product is knows as |
A. | Core benefit |
B. | Basic product |
C. | Expected product |
D. | Augmented product |
Answer» C. Expected product |
143. |
The pricing strategy which sets a very high initial price for the new product so as to make maximum profits is |
A. | Discriminating pricing |
B. | Penetration pricing |
C. | Psychological pricing |
D. | Skimming the cream pricing |
Answer» D. Skimming the cream pricing |
144. |
The mercantile agent that keeps the goods of others for sale is |
A. | Commission agent |
B. | Factor |
C. | Auctioneer |
D. | Broker |
Answer» B. Factor |
145. |
The promotion technique which is not a planned element of a promotion mix is- |
A. | Advertising |
B. | Sales Promotion |
C. | Personal Selling |
D. | Publicity |
Answer» D. Publicity |
146. |
The basic steps for product planning and control does not include |
A. | Plant location |
B. | Generation of new ideas |
C. | Screening of ideas |
D. | Test marketing |
Answer» A. Plant location |
147. |
The middlemen who link between the manufacturer or producer and retailer |
A. | Agent |
B. | Commissioner |
C. | Wholesaler |
D. | Auctioneer |
Answer» C. Wholesaler |
148. |
Who developed the 4Ps of marketing? |
A. | J.R. Betty |
B. | Hanson |
C. | Mc Carthy |
D. | Peter F. Drucker |
Answer» C. Mc Carthy |
149. |
A __________ is a name, term, sign, symbol, or design, or a combination of these, that identifies the maker or seller of a product or service |
A. | brand |
B. | labeling |
C. | packaging |
D. | none of the above |
Answer» A. brand |
150. |
Which of the following is the stage of new product development in which the product and marketing program are tested in more realistic market testing? |
A. | Idea generation |
B. | Concept development and testing |
C. | Test marketing |
D. | Commercialization |
Answer» D. Commercialization |
151. |
A strategy of setting a high price for a new product in the market so that the company makes fewer but more profitable sales is |
A. | Market-skimming pricing |
B. | Market-penetration pricing |
C. | Captive-product pricing |
D. | Inflation |
Answer» A. Market-skimming pricing |
152. |
Using _________________, sellers often combine several of their products and offer the bundle at a reduced price. |
A. | Discount and allowance pricing |
B. | Product bundle pricing |
C. | Promotional pricing |
D. | Psychological pricing |
Answer» B. Product bundle pricing |
153. |
In the marketing mix, the process of moving products from the producers to the intended users is called |
A. | placing |
B. | retailing |
C. | wholesaling |
D. | positioning |
Answer» A. placing |
154. |
During each stage in the development of a retail strategy, retail managers should: |
A. | consider only controllable variables |
B. | refrain from “fine tuning” the strategy |
C. | look for both positive and negative feedback |
D. | consider no problems with the government to be a form of negative feedback |
Answer» C. look for both positive and negative feedback |
155. |
The promotion mix involves |
A. | advertising |
B. | sales promotion |
C. | personal selling |
D. | all of the above |
Answer» D. all of the above |
156. |
The process of marketing communication involving information, persuasion and influence is called |
A. | Marketing |
B. | Marketing Mix |
C. | Branding |
D. | Promotion |
Answer» D. Promotion |
157. |
When a firm introduces new product to a market in which it is well established it is called |
A. | Diversification |
B. | Product development |
C. | Market penetration |
D. | Test marketing |
Answer» B. Product development |
158. |
When a present product is introduced to a new market it is called |
A. | Market development |
B. | Market penetration |
C. | Development strategy |
D. | Product innovation |
Answer» B. Market penetration |
159. |
Trade links connecting the manufacturers or producers and the intended consumers is called |
A. | Wholesalers |
B. | Retailers |
C. | Channels of distribution |
D. | Middlemen |
Answer» C. Channels of distribution |
160. |
Middlemen who do not handle the goods in the capacity of owners but render services and get paid in the form of commission are called |
A. | Wholesalers |
B. | Mercantile agents |
C. | Merchant middlemen |
D. | None of the above |
Answer» B. Mercantile agents |
161. |
Consumer reaction and response is a yardstick use in |
A. | Pricing of a product |
B. | Psychological pricing |
C. | Price leadership |
D. | Tariff |
Answer» A. Pricing of a product |
162. |
The concept of marketing mix as the combination of the major tools of marketing was first developed by |
A. | Borden |
B. | Mc Carthy |
C. | Mark & Spencer |
D. | HaagenDaz |
Answer» A. Borden |
163. |
An Extended marketing mix, the 7 Ps was proposed by Booms and Bitner in the year |
A. | 1982 |
B. | 1981 |
C. | 1980 |
D. | 1983 |
Answer» B. 1981 |
164. |
For consumer goods, the most visible player in the channel of distribution is the |
A. | retailer |
B. | wholesaler |
C. | producer |
D. | consumer |
Answer» A. retailer |
165. |
_____ do not normally deal with the end consumer but with other intermediaries |
A. | wholesalers |
B. | retailers |
C. | distributors |
D. | franchisees |
Answer» A. wholesalers |
166. |
Marketing involves ______activities regarding goods |
A. | selling |
B. | advertising |
C. | sales promotiom |
D. | all of the above |
Answer» D. all of the above |
167. |
Marketing mix is the market mechanism consisting of elements like |
A. | production |
B. | price |
C. | place and promotion |
D. | all of the above |
Answer» D. all of the above |
168. |
________ is the costliest form of marketing |
A. | personal selling |
B. | advertising |
C. | sales promotion |
D. | all of the above |
Answer» A. personal selling |
169. |
Marketing means |
A. | transfer of ownership |
B. | formulation of marketing policies |
C. | salesmanship and sale promotion |
D. | all of the above |
Answer» A. transfer of ownership |
170. |
The characteristics of a product or service that bear on its ability to satisfy stated or implied customer needs |
A. | Product feature |
B. | Product quality |
C. | Branding |
D. | Product design |
Answer» B. Product quality |
171. |
Setting prices across an entire product line |
A. | Optional-product pricing |
B. | By-product pricing |
C. | Product –line pricing |
D. | Product bundle pricing |
Answer» C. Product –line pricing |
172. |
The elements of the marketing mix includes |
A. | Product |
B. | price |
C. | Promotion |
D. | All of these |
Answer» D. All of these |
173. |
____________means a mark made on commodities to indicate the quality and the manufacturer. |
A. | Design |
B. | Brand |
C. | Style |
D. | All of the above |
Answer» B. Brand |
174. |
A ___________is a person who acts as a link in the channel of distribution. |
A. | Producer |
B. | Consumer |
C. | Middleman |
D. | None of these |
Answer» C. Middleman |
175. |
_________implies face to face contact between a seller and a buyer. |
A. | Sales promotion |
B. | Personal selling |
C. | Publicity |
D. | Advertising |
Answer» B. Personal selling |
176. |
The solution to price competition is to develop a differentiated: |
A. | Product, price and promotion |
B. | Offer, delivery and image |
C. | Package and label |
D. | International web site |
Answer» B. Offer, delivery and image |
177. |
Which one of the following is a key to build lasting relationships with consumers? |
A. | Price of the product |
B. | Need recognition |
C. | Customer satisfaction |
D. | Quality of product |
Answer» C. Customer satisfaction |
178. |
Which of the following are listed under Production and operation Management functions: |
A. | Location of facilities |
B. | Plant layouts and material handling |
C. | Product design |
D. | All of the above |
Answer» D. All of the above |
179. |
Product planning and control is needed to achieve : |
A. | Effective utilisation of firms’ resources |
B. | Helps the company to supply good quality products to consumers. |
C. | Both (a) and (b) |
D. | None of (a)and (b) |
Answer» C. Both (a) and (b) |
180. |
Which production planning function means working out the time that should be required to perform each operation : |
A. | Scheduling |
B. | Routing |
C. | Planning |
D. | Loading |
Answer» A. Scheduling |
181. |
_____________ involves issue of production orders for starting the operations. |
A. | Follow-up |
B. | Dispatching |
C. | Inspection |
D. | Corrective measures |
Answer» B. Dispatching |
182. |
Product design and development is associated with : |
A. | Place |
B. | Form |
C. | Possession |
D. | State |
Answer» B. Form |
183. |
Product development phases begins with |
A. | Process specification |
B. | Product specification |
C. | Feasibility analysis |
D. | Idea generation |
Answer» D. Idea generation |
184. |
Plant Location decisions is affected by: |
A. | School |
B. | Tax abatement |
C. | Zoning restrictions |
D. | All of the above |
Answer» D. All of the above |
185. |
Which Plant layout types deals with machines and equipments arranged in one line depending upon the sequence of operation required for the product: |
A. | Product layout |
B. | Process layout |
C. | Fixed position layout |
D. | None of the above |
Answer» A. Product layout |
186. |
Production process begins with input which does not include |
A. | Goods and services |
B. | Raw material |
C. | Labour |
D. | Capital |
Answer» A. Goods and services |
187. |
Controllable location factors for plant include |
A. | Proximity to the markets |
B. | Supply of raw materials |
C. | Labour supply |
D. | All of the above |
Answer» D. All of the above |
188. |
Setting the productive activities in motion through release of orders and instructions is |
A. | Dispatching |
B. | Scheduling |
C. | Loading |
D. | Routing |
Answer» A. Dispatching |
189. |
The fixation of appropriate size, shape, quality, process, weight and other characteristics as to manufacture a product of desired variety and utility is |
A. | Multiplication |
B. | Standardization |
C. | Simplification |
D. | Diversification |
Answer» B. Standardization |
190. |
The conversion of knowledge and requirement into a form, for use or manufacture is |
A. | Product control |
B. | Product development |
C. | Product design |
D. | Product cycle |
Answer» C. Product design |
191. |
Grouping of similar machines and equipment into departments where only certain kinds of work are done is |
A. | Process or functional layout |
B. | Product or line layout |
C. | Fixed position layout |
D. | None of the above |
Answer» A. Process or functional layout |
192. |
The objective of product development is- |
A. | Provide the goods the market demands with changes in time and style |
B. | Provide with the variation in quantity required |
C. | Charge the prices which the consumer is willing to pay |
D. | All of the above |
Answer» A. Provide the goods the market demands with changes in time and style |
193. |
The formulation, coordination and determination of activities in the manufacturing system is |
A. | Product planning and control |
B. | Product development |
C. | Product design |
D. | None of the above |
Answer» A. Product planning and control |
194. |
The duties and responsibilities of production managers witnessed in manufacturing organizations include: |
A. | Planning the geographical location of the factory |
B. | Purchasing production equipment |
C. | Production design |
D. | All of the above |
Answer» D. All of the above |
195. |
Operations management is applicable: |
A. | mostly to the service sector |
B. | mostly to the manufacturing sector |
C. | to manufacturing and service sector |
D. | to services exclusively |
Answer» C. to manufacturing and service sector |
196. |
________ is used to determine the time needed for the process, resources and machines to complete a certain step, activity or task. |
A. | Routing |
B. | Scheduling |
C. | Loading |
D. | Dispatching |
Answer» B. Scheduling |
197. |
Which one of the following phases (of the Product Planning and Control) tries to analyze the expedition of work-in-progress? |
A. | Pre-planning |
B. | Planning |
C. | Control |
D. | None of the above |
Answer» C. Control |
198. |
An inter-disciplinary activity requiring contributions from nearly all the functions of a firm such as marketing, design, manufacturing is |
A. | Product development |
B. | Product control |
C. | Product design |
D. | Product cycle |
Answer» A. Product development |
199. |
___________ refers to less variety in the design of products, that is, new products are designed such that there is no major variation from the existing products. |
A. | Multiplication |
B. | Simplification |
C. | Diversification |
D. | Standardization |
Answer» D. Standardization |
200. |
Which one of the following is not a factor affecting facility location planning? |
A. | Good transportation facilities |
B. | Proximity to raw materials |
C. | Proximity to markets |
D. | Proximity to government offices |
Answer» D. Proximity to government offices |
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