SERVQUALdimension that measures consumer views that reflect the security of the firm’s operation is the …………… dimension

Related MCQs

• The __________ dimension is an assessment of the firm’s consistency and dependability in service performance
• If the customers views service as ……………. They care more about price than provider.
• Service firms can increase quality control by
• Focusing the firms marketing efforts toward the existing customer base is called
• Service firms often find themselves in a three-cornered fight between
• The plan for differentiating the firm from its competitors in consumers eyes is referred to as the firms
• The primary objective of a firms communication mix during the pre-consumption choice stage is to
• Word-of-Mouth communication networks are particularly important for service firms because
• Which of the following is not a component of service firms physical evidence?
• The consumer decision process consists of