What is the basic property of a service which makes it different from a product?

Related MCQs

• The demand strategy in which service providers utilize their downtime by marketing to different segments with different demand patterns is associated with which of the following?
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up
• __________ is a key determinant of whether a product offering should be classified as a product or a service.
• .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
• People have to physically present themselves so that they become immersed within the service process. This type of service process is referred to as
• This is when customers visit the service facility so that they are personally involved through the service delivery process
• ……………. Is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.
• …………… is example of a service where the customer typically goes to the service organization