Q.

Which of the following would not be considered a tangible clue?

A. The appearance of employees
B. The appearance of the firm’s physical facilities
C. The smile on an employee’s face
D. The quality of instruction in an educational setting.
Answer» C. The smile on an employee’s face
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Discussion

tuhowike mkangama
8 months ago

I think 'The smile on an employee's face' is part of 'The appearance of employees'.

The correct answer should be
D. The quality of instruction in an educational setting
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