………………is the physical surroundings or the physical facility where the service is produced, delivered and consumed.

Related MCQs

• …………… is the physical surroundings or the physical facility where the service is produced, delivered and consumed
• .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
• This is when customers visit the service facility so that they are personally involved through the service delivery process
• Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..
• Service is delivered within the marketing environment. The macro environment can be analyzed using which of the following tools?
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• __________ is the study of the use of physical evidence to create service environments and their influence on the perceptions and behaviours of individuals
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
• “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”